Vendor Terms & Conditions

Last updated: June 2025

1. Partnership Agreement

By submitting a vendor application and being accepted onto the Picknow platform, you (the vendor) enter into a partnership agreement with Picknow. This agreement governs how your restaurant or business may use the platform to receive and fulfill customer orders.

2. Eligibility

To become a Picknow vendor you must operate a legitimate food or beverage business, hold all applicable permits and licenses required in your jurisdiction, and maintain the ability to fulfill pickup orders in a timely and accurate manner.

3. Menu & Accuracy

You are responsible for keeping your menu, pricing, and availability up to date on the platform. Picknow is not liable for orders placed against outdated or incorrect listings. Misrepresentation of products may result in suspension from the platform.

4. Order Fulfillment

Once an order is accepted, you are responsible for preparing it accurately and having it ready within the stated pickup window. Repeated failures to fulfill accepted orders may result in account review or removal.

5. Payments & Fees

Picknow will outline commission rates and payout schedules at the time of onboarding. All financial terms are subject to the separate Vendor Fee Schedule provided during account setup. Picknow processes payments on your behalf and remits funds per the agreed schedule.

6. Customer Disputes

Picknow acts as a facilitator between customers and vendors. In the event of a dispute regarding food quality, incorrect orders, or missing items, Picknow may mediate and, where appropriate, issue refunds on your behalf. Repeated disputes may be grounds for account review.

7. Conduct & Compliance

Vendors must comply with all applicable food safety, health, and labor regulations. Picknow reserves the right to suspend or terminate any vendor account found to be in violation of local laws or platform policies.

8. Termination

Either party may terminate the vendor partnership with 14 days' written notice. Picknow may terminate immediately in cases of fraud, serious safety violations, or repeated policy breaches.

9. Changes to Terms

Picknow may update these Vendor Terms from time to time. Continued use of the platform after changes are communicated constitutes acceptance of the updated terms.

10. Contact

Questions about these terms? Email us at support@picknow.ca.